A major government agency in the US required a management and governance system to mange their cloud usage & costs. This included SaaS Governance and Management. As per govt. regulations an agency cannot spend more than their budget. This means they must have constant visibility into their cost and compliance.

The system should support cost management across the agency organization hierarchy. The agency had multiple departments structured hierarchically with budgets allocated to various projects. They wanted a rolled up view of all their costs across the agency hierarchy. This included real-time dashboard views as well as custom reports for chargeback and showback.

Role-based access control should be supported. Employee access to the management and governance system should be based on role-based permissions, including managers, auditors, and employees. The system should maintain audit logs of all user actions.

Role-based access control should be supported. Employee access to the management and governance system should be based on role-based permissions, including managers, auditors, and employees. The system should maintain audit logs of all user actions.

A major Carrier in North America wanted to create a cloud marketplace. This marketplace would have phone offers bundled with Cloud (SaaS) services from 3rd parties. The marketplace would drive more revenue and increase customer retention. It would also transform the company into a digital service provider.

A SaaS service broker was required to implement such a marketplace.  The broker must on-board hundreds of SaaS vendors. Vendor on-boarding should be quick and inexpensive. The broker should also fully manage all SaaS vendors. This included managing users, accounts, licenses, subscriptions, etc.

The service broker must be a fully managed by the IT team and run in the Cloud. It must also integrate with the existing Billing and OSS systems.

A major Carrier in Asia wants to create a Business-to-Business (B2B) ecosystem selling digital services to the hospitality industry. Digital services such as WIFI vouchers, on-demand TV, digital payments, and digital advertising should be available for purchase. Ecosystem partners include advertising companies, payment gateway providers, and WIFI Modem vendors. The customers of the ecosystem will be some of the major hotel chains in the country.

The ecosystem should provide a digital marketplace. Some marketplace products should be fulfilled without any human intervention. Others may involve manual steps for Product Managers and Channel managers to approve requests, assess if goods need to be shipped, and manage settlement with the 3rd parties. Small-Medium Business (SMB) customers would experience a seamless customer journey for procurement and receive notifications and alerts as their requests are fulfilled. The existing billing system will be updated to include the new digital products on the same bill.

A digital ecosystem platform should manage all aspects of the digital marketplace, supporting on-boarding of ecosystem partners as well as  provide a digital storefront,  order management, workflow management, product catalog, content management, billing, and reconciliation. The system should also implement  role-based access control for product managers, channel managers, and support personnel.

Automotive dealers sell IoT enabled devices that can be optionally purchased with a car or truck. Car manufacturers work with the major phone companies to offer these accessories to their buyers. Not all accessories are offered in all markets and by all the dealers. It is necessary to create a dealer portal supporting only the IoT accessories that are available in a given market segment. Offers need to be hyper-segmented by geographic location.