uCare
uCare
Provides customer self-care, customer registration, account management, product browsing & search, product selection and configuration, order submission, order confirmation & fulfillment emails, customer order handling processes, including support for custom sub-processes by product. uCare relies on uCatalog and uPIM (or external Inventory of customer product instances). It offers the customer a Rich Internet Application (RIA) supported on any Web-browser to ensure a high quality customer service/ordering experience. Customer Order Handling orchestration is defined and managed through the uSEP Designer GUI.
uCatalog
Provides easy to use templates to define, browse, modify and maintain individual products & services that are being offered. It provides the ability to bundle multiple services into specific and unique product offerings. It defines the mappings between various Product, Services and Resource specifications and characteristics.
uPIM
Provides the database of record for all products owned by each customer and maintains a complete history of changes.
uSEP Console
Provides a GUI for uCatalog, uSIM, uRIM, all flavors of Orders and Processes, Manual Tasks, and Fallout Management.
uSEP Designer
Provides a GUI interface for designing and deploying custom business processes, specific to the product or service being provisioned.