The AmberNet Advantage
Whether you are an established Tier 1-3 Carrier, an emerging Communications/Internet Service Provider (CSP/ISP), or a provider of Hosted IT services, you know that attracting, retaining, and empowering your customers is one of your biggest challenges. How do you meet customers’ growing expectations for lower price points, flexible & innovative service bundles, and on-demand services? How do you rapidly introduce new/innovative value-added services to increase customer loyalty and retention?
AmberNet can be your partner in this challenge by offering you innovative tools and consulting services that allow you to rapidly introduce new/innovative value-added services and change the customer interaction paradigm to meet the challenge head-on!
Allow customers to easily order, change, and receive services on demand through minimal or zero-touch Service Enablement! Rapidly rollout new/innovative services – faster than the competition! Services need to be delivered faster and at a lower price and cost than your competitors. To achieve these advantages, it is imperative that your business models and operations are supported with next generation solutions. Current Service Fulfillment systems in the market are too inflexible and too expensive to rapidly support new/innovative services, and are collections of component software modules cobbled together through acquisitions. You need a Service Fulfillment system that is designed from the ground up to rapidly support new/innovative services, is based on contemporary technologies and standards, offers unlimited scalability, provides a full complement of functionality required to fulfill current and next-generation services, supports Service Oriented Architecture (SOA) to easily integrate with existing systems, and is cheaper than the expensive solutions offered by current vendors. AmberNet’s uSEPTM product together with its Professional Services offers such a Service Fulfillment solution that was developed organically to meet these requirements. It is a solution that fully automates the life cycle management of your services from creating, ordering, delivering and supporting these services.
Using AmberNet’s Products & Services Customers can gain the following benefits:
- Automate or eliminate manual and expensive business processes.
- Incrementally automate your business processes by combining manual and automated tasks in one orchestrated workflow.
- Configure and easily modify your business rules for consistent, accurate and automated service delivery.
- Rapidly introduce new services and product offerings.
- Accelerate the recognition of new service revenues.
- Track the return on investment by service offering to maximize revenue contributions.
- Configure and bundle multiple services creating specialized and differentiated product offerings.
- Significantly lower your operations costs.
- Empower your customers to self register, order and manage their services and their accounts.
- Enhance your customer touch point with real time email notifications on service requests and account status updates.
- Offer a differentiated customer experience and reduce overall churn.
- Easily integrate with your existing systems to maintain a best in class deployment.
- Future-proof your systems and network architecture with the capability to rapidly introduce new and innovative technologies.